Event
The Gift and The Gab - Exploring CX trends in retail and how to use them cost-effectively to maximise ROI.
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Hello and welcome to The Gift & The Gab, our new monthly virtual coffee morning! We’re delighted to introduce The Gift & The Gab — an informal, friendly online space where our members can grab a coffee, settle in and join the conversation. Taking place on the third Thursday of every month*, these sessions are designed to bring our community together to talk about the things that really matter right now in the world of giftware.
Bringing a wealth of expertise, Stephen Spencer of Stephen Spencer & Associates will lead a dynamic session on the latest CX trends shaping retail and how to use them cost-effectively to drive ROI. With deep insight into customer experience, consumer behaviour, and commercial strategy, Stephen will reveal what’s changing, what matters, and how to turn insight into action. Perfect for anyone looking to elevate customer journeys, maximise impact, and stay ahead in a fast-moving retail landscape.
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