Membership Development Officer The Giftware Association

Join a New Era for The Giftware Association

We’re entering an exciting new chapter. 

As The Giftware Association evolves and grows, we’re looking for a driven, people-focused Membership Development Officer to help shape our future. This is a key role at the heart of our organisation supporting our mission to build a stronger, more connected, and more valuable community for the home, gift, and jewellery industries. 

If you love building relationships, hitting targets, and making a real impact, this is your opportunity to be part of something transformational. 
 
About the Role 
This isn’t a passive membership role this is about growth, energy, and connection. 
You will take the lead on driving new member recruitment, while also playing an active role in ensuring our existing members are engaged, supported, and getting real value from their membership. 

From prospecting and pitching to face-to-face meetings and event networking, you will be the face of the Association to many of our members and future members. 

Your mission: 
To grow our membership, strengthen relationships, and bring our value proposition to life in a way that genuinely resonates. 
 
What You’ll Be Doing 
Membership Recruitment 
Proactively identify, engage, and convert new and lapsed members 
Clearly communicate the value of HGA membership in a compelling way 
Build and manage a strong pipeline of leads through CRM and outreach 
Conduct pre-membership conversations to ensure alignment and quality 
Carry out regular face-to-face meetings and visits across the UK 
Use data and insight to track performance and refine your approach 
Support onboarding to ensure new members feel engaged from day one 
 
Membership Retention & Engagement 
Build strong relationships through regular contact and in-person visits 
Actively promote HGA services including events, training, and commercial support 
Support renewal processes and proactively reduce churn 
Identify at-risk members early and take action to re-engage them 
Gather and share feedback to shape future strategy and improvements 
Represent HGA at trade shows, networking events, and industry gatherings 
 
Membership Administration 
Maintain accurate and up-to-date records within CRM systems 
Manage pipelines and segment contacts to support targeted campaigns 
Ensure all activity is tracked and aligned with data and compliance standards 
 
What Success Looks Like 
Achieving and exceeding membership revenue and growth targets 
Maintaining strong retention and member satisfaction (NPS) 
Consistent, proactive outreach across digital, phone, and in-person channels 
Building a strong, engaged and growing membership community 
 
What You’ll Bring 
Essential 
Experience in sales, business development, or membership growth 
Proven track record of managing pipelines and hitting targets 
Strong communication and relationship-building skills 
Confident using CRM systems and Microsoft Office 
A-level education (or equivalent) 
Full UK driving licence and access to a vehicle 
Desirable 
Experience within a trade association or membership body 
Knowledge of home, gift and stationery sectors, and general merchandise  
Degree or relevant industry qualifications 
 
Who You Are 
A natural relationship builder you enjoy meeting people and creating connections 
Commercially minded and target driven 
Organised, proactive, and results-focused 
A confident communicator with a professional but approachable style 
Adaptable, energetic, and keen to be part of a growing team 
 
Why Join Us? 
Be part of a forward-thinking Association undergoing an exciting transformation 
Work in a dynamic, creative industry full of passionate businesses 
Enjoy a role with genuine autonomy, variety, and impact 
Benefit from uncapped earning potential linked directly to your success 
 
Employee Benefits 
Private healthcare (after 3 months) 
Death in service cover (4x salary after 1 year) 
One paid volunteering day per year 
Employee Assistance Programme 
Performance-related bonus scheme 
Access to salary extras platform (including retail, gym, and tech discounts) 

Salary: £35,000 + uncapped commission 
5% commission on lapsed membership reengagement  
10% commission on new membership revenue  
Reporting to: Membership Engagement Manager 

Location: Birmingham office (with hybrid flexibility) 
Contract: Full-time (35 hours per week) 
 
How to Apply 
If you’re excited by the opportunity to grow a community, build meaningful relationships, and play a key role in shaping the future of The Giftware Association, we’d love to hear from you. 

Please send your CV and a short covering letter to: 
Gemma Sault, Managing Director 
Gemma.Sault@ga-uk.org